1. WHAT THIS LIMITED WARRANTY COVERS AND HOW LONG This Product includes the product itself, all components related to functionality, power cords and connections. This Limited Warranty applies only when all of these parts are genuine Therasage components. Cosmetic components are not covered by this Limited Warranty.

 

a) COVERAGE Subject to the limitations and exclusions below, and for the duration of the applicable Warranty Period, Therasage, L.L.C., and any of its affiliates, ("Seller") warrants that the Product’s components will be free from material and functional non-conformities in material and workmanship.

 

b) WARRANTY PERIOD The Warranty Period shall be two years for all massage beds, one year for all other furniture or therapeutic products, and ninety (90) days for all clothing. The Warranty Period shall commence upon purchase of the product by the end-user consumer from an authorized dealer. Each consumer is urged to register the Product through the Warranty Registration Form found on the bottom of this page. This Limited Warranty is not transferable.

 

 

 

a) GENERALLY This Limited Warranty does not include non-conformities or damages attributable to or arising from: • Minor scratches or minor visual imperfections • Negligence; improper use, installation, finishing, maintenance (including failure to maintain finish) nor operation inconsistent with Seller’s recommendations and written instructions that are generally available in Seller’s Product Manual as updated by bulletins or other written communications or on Seller’s Worldwide website www.therasage.com. • Improper storage, including inadequate shelter or inadequate venting of shipping wrap in humid locations • Misapplication of use, commercial use, or use other than generally intended • Normal wear and tear

 

b) CERTAIN CONDITIONS This Limited Warranty does not guarantee health claims. Further, this Limited Warranty does not cover damage attributable to or caused by acts of God that include, but are not limited to, power surges, stresses, fire and other conditions that exceed Product designs that are test evaluated and certified as referenced in Seller’s published literature. CERTIFICATION APPROVAL, RATING, AND REFERENCES TO PERFORMANCE STANDARDS MEAN THAT THE PRODUCT MEETS THE ESTABLISHED SPECIFICATION PARAMETERS OF THE CERTIFICATION PROCESS OR STANDARD TESTING AT THE TIME THE PRODUCT IS MANUFACTURED. However, with exposure over time to environmental conditions, including by example, extreme solar heat and other forces of nature, the Product may be subjected to normal and abnormal wear and its performance capability may change. Seller is not responsible for claims or damages caused by water or condensation infiltration. PRODUCT SELECTION AND MANNER OF USE IS THE SOLE RESPONSIBILITY OF THE WARRANTY HOLDER.

 

 

If the Product or any components fail to meet this Limited Warranty, Seller’s sole obligation is to either (as Seller elects): a) repair the component (color matching not guaranteed); or b) provide replacement component(s) to the Warranty Holder or the Seller’s dealer designated (color matching not guaranteed); or c) refund the Warranty Holder’s purchase price (the lesser of the original Product/component purchase price or the original catalog list price). Repaired or replaced components are warranted only on the same terms and for the remainder of the Warranty Period. Seller reserves the right to discontinue or change any Product. If the Product or component is not available, Seller may select and provide a replacement Product or component of equal quality and price. This is the Warranty Holder’s sole and exclusive remedy for the Product under this Limited Warranty. By example but not limitation, this Limited Warranty does not cover the following costs and expenses: (i) labor; (ii) shipping/ freight expenses to return the Product to Seller; (iii) normal maintenance; or (iv) consequential, special, or indirect losses or damages of any kind.

 

 

THIS LIMITED WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, EXPRESSED OR IMPLIED BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT THAT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY. SELLER DOES NOT AUTHORIZE ANYONE TO CREATE FOR IT ANY OBLIGATION OR LIABILITY IN CONNECTION WITH PRODUCTS.

 

 

SELLER’S SOLE LIABILITY UNDER THIS LIMITED WARRANTY IS REPLACEMENT, REPAIR, OR REFUND OF THE PURCHASE PRICE AS SET FORTH ABOVE. IN NO EVENT, WILL SELLER BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, DAMAGE OF ANY KIND TO A PREMISES, LOSS OF PRODUCT USE, LABOR, LOST PROFITS/REVENUE, INTEREST, LOST GOODWILL, WORK STOPPAGE, IMPAIRMENT OF OTHER GOODS OR WORK, INCREASED OPERATING EXPENSES, EMOTIONAL DISTRESS CLAIMS, LOSS OF CONSORT CLAIMS, OR CLAIMS OF THIRD PARTIES FOR SUCH DAMAGES, WHETHER BASED ON CONTRACT, WARRANTY, TORT (INCLUDING, BUT NOT LIMITED TO, STRICT LIABILITY OR NEGLIGENCE) OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.) SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY. THIS LIMITED WARRANTY PROVIDES SPECIFIC LEGAL RIGHTS BUT WARRANTY HOLDER MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. IF THIS LIMITED WARRANTY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL SELLER’S ENTIRE LIABILITY EXCEED THE LESSER OF THE PRODUCT’S OR THE NON-CONFORMING COMPONENT’S PURCHASE PRICE.

 

 

Claims must be initiated during the Warranty Period. To initiate a claim, please contact Therasage, Attn: Customer Service, 21000 Boca Rio Road, Suite A21C, Boca Raton, Florida, 33433. or by writing helpdesk@therasage.com. Claimant will be required to provide proof of purchase and the date of Product purchase (unless the Product was registered at the time of purchase) and may be required to return the Product or component to Seller (at Claimant’s expense).

 

Click below to download the Warranty form.